The public sector in its essence has never been a natural early adopter of any change. Changes in public life require political will, support of the public opinion, legislation, taxpayer’s money. It all takes time, but changes are accelerating in the times of the digital revolution. Governments have to keep up with the demands of their tech-savvy citizens in the digital era. Integrate with the highly digitised world of business. Respond to the demand for 24/7 digital information service. To understand and support their constituents, the public sector must take advantage of new technologies. It’s happening and it’s happening fast.
Same goes for the so-called “third sector” – the NGOs. All sorts of different organizations are using new technologies to step up their game in promoting their causes, raising funds, gaining social support. Interestingly, some of them can be considered avant-garde in technology adoption – usually due to the fact, that it helps them save their limited financial resources.
“Governments have to keep up with the demands of their tech-savvy citizens in the digital era. Integrate with the highly digitized world of business. Respond to the demand for 24/7 digital information service”.
Technological advancements are not the only forces transforming the public sector and NGOs. With everything being connected, 5G, IoT, Smart Cities, online services, mobile apps the difference between the customer and the citizen is blurred. Primarily, we’re all users now. And it’s the government’s role to provide us with the best (and safest) user experience possible.
May 27, 2020